Which of the following is not a common step in the incident management process?

The incident management process is a structured approach used to handle incidents effectively, with the primary goal of minimizing the negative impact on the business. It typically includes several common steps aimed at ensuring a smooth and organized response to incidents.

Identifying and logging the incident involves recognizing that an issue has occurred and documenting it for further investigation and resolution. Categorizing the incident helps in understanding the nature of the issue and determining which team or resources need to be involved. Prioritizing the incident is essential as it allows teams to focus on the most critical issues first, ensuring that those impacting operations the most are addressed as quickly as possible.

Announcing the incident on social media, while it may be part of broader communication strategies in certain organizations, is not a standard step in the incident management process itself. The core steps are focused on internal handling of incidents rather than external communication. Therefore, this step is not recognized as a common part of the incident management process.